Troubleshooting24
Error Possible Causes Solutions
• Mouse not detected by
system.
• Mouse cable is not firmly
connected to the system.
Mouse is not connected to
the system.
• Firmly connect the mouse
cable to one of the USB
ports.
• System needs to be reset • Power off the system (dis-
connect power cable). Firmly
connect a USB mouse to
one of the USB ports. Re-
connect the power cable to
the DC 12V port on the rear
panel.
• There is no picture on se-
lected channels / camera
picture is not being
displayed.
• Camera cables are loose or
have become disconnected.
• Check the camera video ca-
ble and connections.
• Disconnect and reconnect
the cable at the system and
at the camera.
• Try moving the camera to an-
other channel or use another
cable.
• The system beeps at startup. • The beep at startup is
normal.
• The system beeps during
motion detection.
• Motion detection is enabled
and the alarm buzzer is
activated.
• Open the Main Menu and
click
>Even-
t>Motion>Motion Detect. Un-
check Buzzer for each
channel and click Apply.
• I am not receiving email
notifications.
• Email notification is disabled. • Ensure you have configured
email notification. For de-
tails, see 16.3.5 Configuring
Email Alerts, page 58.
• Send Email setting not en-
abled in Event menu.
• Make sure that Send Email
is enabled for any events
you want to be notified of.
To Next Page
Loading...
Need help?
General
