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The following information
is
provided
so
that
if
you need support for your Magellan
eXplorist in North America,
you
can direct your questions/comments to the proper
person at Thales Navigation.
Customers
in
North
America,
Central
America,
South
America,
Asia,
and
South
Pacific
regions.
If
you need technical assistance, "how-to" help, or
an
answer to a technical question
about the functionality of your Magellan product, please contact
us
on
the Internet at
www.magellangps.com or
you
may reach technical support
by
fax or phone.
Our technical support phone representatives are available Monday through Friday,
6:00
a.m. to
5:00
p.m. P.S.T/P.D.T.
Telephone:
800-707-9971
or + 1
909-394-5000
(Outside North America).
You
may also reach technical support
by
fax: +1
909-394-7050
[Attn: Tech.
Support],
E-mail: magellansupport@thalesnavigation.com
To
obtain warranty service
on
your eXplorist,
you
must contact
us
for a return
authorization prior to shipment of product. Packages arriving at our dock without
an
RMA (Return Merchandise Authorization) may
be
refused.
To
obtain
an
RMA, simply
contact our technical support group at:
Tel:
800-707-9971
or
909-394-5000
Fax:
909-394-7050
[Attn: Tech. Support]
E-mail: magellansupport@thalesnavigation.com
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