TECHNICAL ASSISTANCE
Technical assistance for MDS products is available from our Technical Support Department during
business hours (8:00 A.M.–5:30 P.M. Eastern Time). When calling, please give the complete
model number of the radio, along with a description of the trouble symptom(s) that you are expe-
riencing. In many cases, problems can be resolved over the telephone, without the need for
returning the unit to the factory.
Telephone 1+ 585-241-5510 for product assistance or visit the technical support area of the Micro-
wave Data Systems’ Web site at www.microwavedata.com. Assistance is available through e-
mail by writing techsupport@microwavedata.com.
FACTORY SERVICE
If return of the equipment is necessary, please contact the MDS Customer Support Team. You will
be issued a Returned Material Authorization (RMA) number. The RMA number will help expedite
the repair so that the equipment can be repaired and returned to you as quickly as possible. Please
be sure to include the RMA number on the outside of the shipping box, and on any correspondence
relating to the repair. No equipment will be accepted for repair without an RMA number.
A statement should accompany the radio describing, in detail, the trouble symptom(s), and a
description of any associated equipment normally connected to the radio. It is also important to
include the name and telephone number of a person in your organization who can be contacted if
additional information is required.
The radio must be properly packed for return to the factory. The original shipping container and
packaging materials should be used whenever possible. All factory returns should be addressed to:
When repairs have been completed, the equipment will be returned to you by the same shipping
method used to send it to the factory. Please specify if you wish to make different shipping arrange-
ments.
Microwave Data Systems Inc.
Customer Service Department
(RMA No. XXXX)
175 Science Parkway
Rochester, NY 14620 USA
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