MDS 05-2806A01, Rev. A MDS iNET 900 User’s Guide 87
4.1 TROUBLESHOOTING
Successful troubleshooting of an MDS iNET 900 system is not difficult,
but requires a logical approach. It is best to begin troubleshooting at the
Access Point unit, as the rest of the system depends on the Access Point
for synchronization data. If the Access Point has problems, the operation
of the entire wireless network will be affected.
When communication problems are found, it is good practice to begin
by checking the simple things. Many problems can be identified by
applying basic troubleshooting techniques in a logical progression.
Multiple
Communication
Layers
It is important to remember the operation of the iNET network is built
upon a radio communications link. On top of that are two data levels—
wireless MAC, and the data layer. It is essential that the wireless aspect
of the Access Point and the Remotes units to be associated are operating
properly before data-layer traffic will function.
Unit Configuration There are over 50 user-configurable parameters in the iNET Manage-
ment System. Do not overlook the possibility that human-error may be
the cause of the problem. With so many possible things to look at and
change, a parameter may incorrectly set, and then what was changed is
forgotten.
To help you avoid these problems, we recommend creating an archive
of the iNET’s profile when your installation is complete in a Configura-
tion File. This file can be reloaded into the iNET unit to restore the unit
to the factory defaults or your unique profile. For details on creating and
archiving Configuration Files, See “USING CONFIGURATION
FILES” on Page 62.
Factory Assistance If problems cannot be resolved using the guidance provided here,
review the MDS Web site’s technical support area for recent soft-
ware/firmware updates, general troubleshooting help, and service infor-
mation. Additional help is available through the MDS Technical
Support Department. (See “TECHNICAL ASSISTANCE” on the inside
of the rear cover.)
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