Midmark M11 - Page 14

English-14
004-1032-00
TP210 Rev. A
© 2012 Midmark Corp. | 60 Vista Drive Versailles, OH 45380 USA | 1-800-643-6275 | 1-937-526-3662 |
[Revised: 8/15/17]
Troubleshooting Chart - continued
Problem Display / Symptom Cause Check Action
Printer malfunctioning
.
Printer does not generate data. Printer is out of paper. Lift printer cover and check paper roll. Refer to: User Guide for proper
operating procedures.
Cartridge ribbon is dry. Check cartridge ribbon. Install new ribbon cartridge.
Printer needs to be reset.
Perform: Software Reset Procedure
Reset Printer software.
Loose / Damaged wire connections. Check wire connections at J14 on the Main
PC board and terminal pins on printer.
Secure / Repair loose or damaged
connections.
Check continuity of wire harness. Replace printer harness if necessary.
Printer malfunctioning.
Paper roll spindle out of postion or broken
Reposition/replace spindle.
Perform: Printer Supply Voltage Test
Replace printer.
PC Board malfunctioning.
Perform: Printer Supply Voltage Test
Replace Main PC board.
Print is very small. Paper roll too large. Check size of paper roll. Inform operator that
paper roll cannot be larger than 2” in
diameter.
Use Midmark paper roll.
Paper roll rubbing on ribbon
harness.
Check position of ribbon harness and paper
roll.
Secure ribbon harness away from
paper roll.
Incorrect paper type being used. Check if thermal paper is being used. Use Midmark paper roll.
Signs of Rust.
Sterilizer Shows signs of Rust. Maintenance not performed. Verify weekly & monthly maintenance
has been performed by customer.
(Refer to User Guide)
Perform monthly maintenance.
Incorrect Water Purity. Refer to the water purity specification in
the User Guide.
Follow water purity specifications.
Instruments are wet prior to
sterilization.
Check if insturments are throughly dried
prior to sterilization.
Dry instruments throughly.
Towels or packaging contain chlorine
bleach residue.
Check how towels and packaging are
laundered.
Do not use chlorine products to
launder towels / packaging.
Excessive wrapping of insturments. Check if the insturments are wrapped in
multiple layers or heavey cloth.
Refer to Guidelines for loading in the
User Guide.
Instruments are rusting. Check quality of instrument with magnet.Rust
can be transferred from instruments to
the sterilizer. (corrioson sensitive material
such as carbon steal, iron, etc)
Replace rusting instruments.
Temp Hardware
Temp Hardware. Unit was brought in from cold
environment.
Allow unit to warm to room temperature. Unplug unit for 60 seconds, then plug
unit into a dedicated, properly rated circuit.
Allow unit to reach room temperature.
Temperature sensor malfunctioning. Check for residue build up on temperature
sensor probe.
Clean sensor probe with Speed-Clean,
distilled water, and abrasive pad.
Check that nothing is touching or crowding
the temperature sensor.
(Example: trays, pouches, cassettes, etc.)
Reposition items so nothing touches or
crowds the temperature sensor.
midmark.com
Style A