MSDServoDrive AC-AC Operation Manual
moog
56
Id. no.:CA65642-001 Date:03/2012
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5.3 Helpline/Support&Service
If you have any questions concerning project planning or commissioning of your drive
unit our Helpline is able to help you quickly and in an application oriented way. For this
purpose you should have the following information at hand before you contact:
1. Type designation, 1. serial number and software version of the device (see rating
plate software)
2. the Moog
DriveADministr Ator version used (Menu ►Help ►Information...
►Version)
3. displayed error code (as shown by the 7-segment display or the
Moog
DriveADministr Ator)
4. Description of the error, its generation and boundary conditions
5. Save Moog
DriveADministr Ator device settings in a file
6. Name of company and contact, phone number and e-mail address
If you have any technical questions concerning project planning or commissioning of the
drive unit, please feel free to contact our helpline.
• Helpline - Please contact us:
Moog GmbH
Hanns-Klemm-Straße 28
D-71034 Böblingen
Phone: +49 7031 622 0
Telefax: +49 7031 622 100
E-Mail: drives-support@moog.com
If you need further assistance, our specialists at the Moog Service Center will be
happy to help.
• Service - Please contact us:
Phone: +49 7031 622 0
E-Mail: info.germany@moog.com
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