Maintenance & Troubleshooting 9 - 9
Single Bay USB Cradle
Table 9-3
Troubleshooting the Single Bay USB Cradle
Symptom Possible Cause Action
MC9500-K battery is
not charging.
MC9500-K was
removed from
cradle or cradle
was unplugged
from AC power too
soon.
Ensure cradle is receiving power. Ensure MC9500-K is seated
correctly. Confirm main battery is charging under Start > Settings
> System > Power. The 4800 mAh battery fully charges in less than
six hours.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty
battery.
No power to cradle. Ensure that power is applied to the cradle. The Battery Status LED
flashes amber to indicate that the MC9500-K is charging.
The MC9500-K is
not fully seated in
the cradle.
Remove and re-insert the MC9500-K onto the cradle properly.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below 0°C
(32°F) or above 40°C (104°F).
Single Bay USB
Cradle is not
functioning
properly.
Replace the Single Bay USB Cradle.
During data
communication, no
data transmits, or
transmitted data was
incomplete.
MC9500-K
removed from
cradle during
communications.
Replace MC9500-K in cradle and retransmit.
Communication
software is not
installed or
configured properly.
Perform setup as described in the MC9500-K Mobile Computer
Integrator Guide.
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