Operator
Description
When an extension user dials 9 , calls are routed to a main system operator. The operator can answer
and route outside calls or locate employees using the Page feature.
A maximum of eight operators is available.
Conditions
• Attendant extensions can have up to 32 incoming calls queued before additional callers hear busy
tone.
• The operator extension cannot be a virtual extension.
• Extensions and trunks can be assigned to an operator group. A call to an operator that is busy rolls
to the next operator in the operator group.
Default Settings
Extension 101 is an operator.
System Availability
Terminals
All Stations
Required Component(s)
None
Related Features
Attendant Call Queuing
Guide to Feature Programming
Program
No.
Program Name Input Data Default
20-01-01 System Options - Operator Access Mode 0 = Step Call
1 = Circular
0
20-17-01 Operator Extension - Operator’s Extension Num-
ber
Up to eight digits 101
20-17-02 Operator Extension - Operator Console
Determines an operator console type when any ex-
tension user dials "9" , the assigned extensions shall
ring.
0 = Normal Key Set
1 = Special Operator Console
0
ISSUE 1.0 SL2100
Features and Specifications Manual 1-675
O