Steps
1.
Prepare to replace controller
on page 14
When a controller canister fails, you must replace it. You prepare to replace a controller canister
by verifying that the replacement controller canister has the correct FRU part number, backing up
the configuration, and collecting support data.
2.
Remove failed controller
on page 15
You remove a controller canister to replace the failed canister with a new one. You remove the
failed controller canister by removing the controller from the controller shelf and removing the
battery, host interface card, power supply, DIMMs, and fans.
3.
Install new controller
on page 23
You install a new controller canister to replace the failed one. You install the new controller
canister after installing the battery, host interface card, power supply, DIMMs, and fans from the
original controller.
4.
Complete controller replacement
on page 29
You complete the controller replacement by placing the controller online and confirming that the
storage array is working correctly. Then, you can collect support data and resume operations.
Prepare to replace controller
When a controller canister fails, you must replace it. You prepare to replace a controller canister
by verifying that the replacement controller canister has the correct FRU part number, backing up
the configuration, and collecting support data.
Steps
1. Unpack the new controller canister, and set it on a flat, static-free surface.
Save the packing materials to use when shipping the failed controller canister.
2. Locate the MAC address and FRU part number labels on the back of the controller canister.
3. From SANtricity System Manager, locate the replacement part number for the controller
canister you are replacing.
When a controller has a fault and needs to be replaced, the replacement part number is
displayed in the Details area of the Recovery Guru. If you need to find this number manually,
follow these steps:
a. Select Hardware.
b. Locate the controller shelf, which is marked with the controller icon .
c. Click the controller icon.
d. Select the controller, and click Next.
e. On the Base tab, make a note of the Replacement Part Number for the controller.
4. Confirm that the replacement part number for the failed controller is the same as the FRU part
number for the replacement controller.
Attention: Possible loss of data access – If the two-
part numbers are not the same, do not attempt this
procedure. In addition, if the failed controller canister
includes a host interface card (HIC), you must install
that HIC into the new controller canister. The
presence of mismatched controllers or HICs causes
the new controller to lock down when you bring it
online.
5. Back up the storage array's configuration database.
Maintaining EF300 and EF600 Hardware
14
Controllers
To Next Page
Loading...
Need help?
General
