Troubleshooting and Using Online Support
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ProSafe Gigabit Quad WAN SSL VPN Firewall SRX5308
Basic Functioning
After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the Power LED is on.
2. After approximately 2 minutes, verify that:
a. The Test LED is no longer lit.
b. The left LAN port LEDs are lit for any local ports that are connected.
c. The left WAN port LEDs are lit for any WAN ports that are connected.
If a port’s left LED is lit, a link has been established to the connected device. If a port is
connected to a 1000 Mbps device, verify that the port’s right LED is green. If the port
functions at 100 Mbps, the right LED is amber. If the port functions at 10 Mbps, the right
LED is off.
If any of these conditions do not occur, see the appropriate following section.
Power LED Not On
If the Power and other LEDs are off when your VPN firewall is turned on, make sure that the
power cord is correctly connected to your VPN firewall and that the power supply adapter is
correctly connected to a functioning power outlet.
If the error persists, you have a hardware problem and should contact NETGEAR technical
support.
Test LED Never Turns Off
When the VPN firewall is powered on, the Test LED turns on for approximately 2 minutes and
then turns off when the VPN firewall has completed its initialization. If the Test LED remains
on, there is a fault within the VPN firewall.
If all LEDs are still on more than several minutes minute after power-up:
• Turn the power off, and then turn it on again to see if the VPN firewall recovers.
• Reset the VPN firewall’s configuration to factory defaults. Doing so sets the VPN firewall’s
IP address to 192.168.1.1. This procedure is explained in Restore the Default
Configuration and Password on page 301.
If the error persists, you might have a hardware problem and should contact NETGEAR
technical support.
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