NETGEAR SRX5308 User Manual

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10. Troubleshooting and Using Online
Support
This chapter provides troubleshooting tips and information for the VPN firewall. After each
problem description, instructions are provided to help you diagnose and solve the problem. For
the common problems listed, go to the section indicated.
• Is the VPN firewall on?
Go to Basic Functioning on page 296.
• Have I connected the VPN firewall correctly?
Go to Basic Functioning on page 296.
• I cannot access the VPN firewall’s web management interface.
Go to Troubleshoot the Web Management Interface on page 297.
• A time-out occurs.
Go to When You Enter a URL or IP Address a Time-Out Error Occurs on page 298.
• I cannot access the Internet or the LAN.
Troubleshoot the ISP Connection on page 298.
• I have problems with the LAN connection.
Go to Troubleshoot a TCP/IP Network Using the Ping Utility on page 300.
• I want to clear the configuration and start over again.
Go to Restore the Default Configuration and Password on page 301.
• The date or time is not correct.
Go to Problems with Date and Time on page 302.
• I need help from NETGEAR.
Go to Access the Knowledge Base and Documentation on page 303.
Note: The VPN firewall’s diagnostic tools are explained in Use the
Diagnostics Utilities on page 291.

NETGEAR SRX5308 Specifications

General

Brand	NETGEAR
Model	SRX5308
Category	Firewall
Language	English