62
U16: The trailing 
edge of the doc-
ument did not 
exit from the
Starting Sensor, 
throughout.
or
Double Feed 
occurred
between the 
Conveyor Roller 
and Exit Roller.
16 00 00 00 1. Conveyor Roller, Exit Roller,
    or Free Roller is dirty.
1. Clean the roller with Roller Cleaning Paper.
2. Perform the "Feed" test to check paper feed
    mechanism.
2. Conveyor Roller, Exit Roller,
    or mechanical parts
    (Conveyor, Belt) related to
    conveying document are
    not installed properly.
1. Check and reassemble the parts.
2. Perform the "Feed" test to check paper feed
    mechanism.
3. Conveyor Roller or Exit
    Roller has reached their life
    expectancy.
1. Replace the Conveyor Roller or Exit Roller after
    checking each roller configuration and scanner
    counter of Service Utility.
2. Perform the "Feed" test in Sec. 
Test (P.4 7).
4. Paper dust exists on or 
around the Starting Sensor.
1. Clean up the dirt with cleaning paper or cotton 
swab or soft and dry cloth.(See Sec.
Disassembly 
Flowchart (P.23))
2. Execute "Key / Sensor" and "Sensor Sensitive 
Level" test in Sec. 
Test (P. 47 ,P.51) to check the sen-
sor condition.
5. Starting Sensor does not 
work correctly.
1. Execute "Key / Sensor" test in Sec. 
Test (P. 4 7) to 
check the sensor condition.
2. Check the sensor alignment is proper (whether the 
sensor direction faces to its light guide.)
3. Check the following connection and soldering con-
dition on each connector.
CN2301 (STARTING SENSOR Board) to CN9 
(CONTROL Board)
4. Check the following signals
a. STARTING input level. (CN9-7th)
 2.5 V - 3.3 V
(when nothing on the Starting Sensor)
b. Check the STARTING LED level on the 
CONTROL board. 
(1). IC24
(2). IC42
c. Check the STARTING LED level.
        (CN9-6th)
  1.9V - 2.6V
6. Replace faulty parts or cables.
6. Scanned document is out of
    specifications regarding the
    length. (Refer to paper 
    specifications.)
Set documents according to the specifications for this
scanner, and try the "Feed" test in Sec. 
Test  (P.4 7).
U18: Document 
remains in the 
scanner. 
18 00 00 00 1. Document remains in the 
    scanner.
Open the ADF Door and remove the document from 
the scanner.
2. Paper dust exists on or 
around the Starting Sensor.
1. Clean up the dirt with cleaning paper or cotton 
swab or soft and dry cloth.(See Sec.
Disassembly 
Flowchart (P.23))
2. Execute "Key / Sensor" and "Sensor Sensitive 
Level" test in Sec. 
Test (P. 47 ,P.51) to check the sen-
sor condition.
Error Code Possible Cause Check Point
Classified Code ST1 ST2 ST3 ST4