Panasonic KX-NS1000 - Page 331

Call ACD Report
- Call Report
Start Date The start date of the call.
Start Time The start time of the call.
(HH:MM:SS)
End Date The end date of the call.
End Time The end time of the call.
(HH:MM:SS)
Result The processing result. (Answered/
Abandoned/Overflowed/
Unanswered
)*1
ICDG The incoming ICD Group number.
Incoming
Agent
The extension number of the agent
that received the call.
*2
Answering
Agent
The answering member. (Extension
Name/Extension Number)
Talk Time The talking time. (HH:MM:SS)
Wait Time The waiting time.(HH:MM:SS)
*3
Trunk The incoming trunk group number.
Caller ID/
CLIP
The caller’s number.
*1 Unanswered is displayed when the agent did not answer the call if the ICD group distribution method is set to Uniform
Call Distribution or Priority Hunting.
*2 Displayed only when the ICD group distribution method is set to Uniform Call Distribution or Priority Hunting.
*3 The unanswered wait time is displayed when the call was Unanswered and the ICD group distribution method is set to
Uniform Call Distribution or Priority Hunting.
Note
The displays described in *1–*3 can be changed through system programming. For details,
consult your system administrator.
No graphical data is supported for Call Report.
b. The results report can be output in one of the following 2 ways:
• Export: Click Export, and save the report file.
• Print: Click Print to print the report.
c. Click Close.
4.1.3 Supervisory Monitor (ACD) Control
Operating Manual 331