Place and Answer Calls
Polycom, Inc. 121
● Microsoft Internet Explorer
● Mozilla Firefox
Keep the following points in mind when performing these tasks:
● The size of the uploaded XML file cannot exceed 3 megabytes.
● You can import favorites groups and entries both when you are in a call and when you are not in a
call on the RealPresence Group system.
● When the uploaded XML file includes favorites groups or entries already on your RealPresence
Group system, the duplicate files are added as separate directory entries.
To export Favorites groups and contacts:
1 In the web interface, go to Manage Favorites > Import/Export > Download.
2 Save the downloaded directory.xml file on your local device.
You can export Favorites groups and entries both when you are in a call and when you are not in a call on the
RealPresence Group system.
To import Favorites groups and contacts:
1 In the web interface, go to Manage Favorites > Import/Export > Choose File.
2 In the dialog box, select the directory.xml file you want to import and click Open.
3 Select Upload to upload the directory.xml file to the RealPresence Group system.
Types of Favorites Contacts
Favorites contains the types of Contacts shown in the following table.
Directory Server
Registration Types of Contacts Presence State Displayed
Polycom GDS • Directory entries created locally by the user. Unknown
• References to Polycom GDS entries added to
Favorites by the user.
These entries are available only if the system
is successfully registered with Polycom GDS.
Users can delete these entries from
Favorites. Users can copy these entries to
other Favorites and remove them from those
groups. Users cannot edit these entries.
Online/Offline
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