Polycom RealPresence Trio Solution User Guide
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● A message notifying you that your login credentials are invalid is displayed on the screen.
● A message notifying you that your login credentials are invalid scrolls in the status bar.
● The Calendar icon is not displayed on the Home screen.
See the section Logging Into and Locking RealPresence Trio 8800 for more information on entering your
login credentials or contact your system administrator.
Content Sharing
If your content is not showing, try one of the following solutions:
● In the RealPresence Desktop or Mobile application, make sure SmartPairing is enabled and your
device is paired with the room system.
● In the RealPresence Desktop or Mobile application, disable and re-enable SmartPairing, and pair
your device with the room system again.
● Make sure your device is on the same network as the room system.
● Contact your system administrator for additional help.
Camera
If the USB camera is not working during a video call, try one of the following solutions:
● Check that the RealPresence Trio Visual+ is paired and connected with the RealPresence Trio 8800
(see the section Troubleshoot the RealPresence Trio Visual+).
● Disconnect the USB camera from the RealPresence Trio Visual+ then reconnect the camera.
● Make sure the USB camera is a supported camera, which is a Logitech Webcam C930e.
● Contact your system administrator for additional help.
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