Installation and Operation Manual Page 94 of 104
(PVI-3.8/4.6-I-OUTD-US Rev.: 1.1)
Before contacting the service centre, we ask you to make the following information
available in order to maximize the effectiveness of the intervention:
INFORMATION ON AURORA
NOTE: Information available directly from the LCD display
AURORA model?
Serial number?
Week of production?
Which LED is flashing?
Steady or flashing light?
What signals are shown on the display?
Brief description of the fault?
Have you noted whether the fault can be reproduced?
If so, how?
Have you noticed if the fault is cyclical?
If so, how often?
Was the fault apparent at the time of installation?
If so, has it got worse?
Describe the atmospheric conditions at the time the fault appeared.
INFORMATION on the Photovoltaic Field
Brand and model of photovoltaic panels
System structure: - Maximum array voltage and current values
- Number of strings in the array
- Number of panels for each string