PowerFleet VAC4 - Page 71

PowerFleet
®
VAC4 and VAC4S Hardware User’s Guide
085-00000700 Rev K
support@powerfleet.com
Page 74 of 103
17-ID Reader Error (Refer to Hardware Guide)
[FUNCTIONAL] The communication between the integrated VAC iButton fob/ Access ID Card reader and the
iButton/Access ID Card is not working correctly.
Possible Cause(s)
Action
iButton/ Access ID Card
• Test the subject iButton/ Access ID Card on another vehicle’s ID reader.
• If the iButton/ Access ID Card can be read, skip to the next troubleshooting step
• If iButton/ Access ID Card cannot be read, issue operator a new iButton/ Access ID Card
and wait for the vehicle to synchronize. Remember to update operator’s access control
profile in the software.
Dirty iButton/ Access ID
Card / reader and/or
iButton/ Access ID Card.
• Clean the metal surfaces of the iButton/ iButton reader and Access ID Card and retest.
iButton/ Access ID Card
reader error
• Complete an RMA Request form (See Appendix A)
• Call PowerFleet’s Customer Service for an RMA number.
• Only the VAC should be returned for analysis/ repair.
• Once VAC is removed, the system MUST be hard-bypassed to use vehicle.
• Follow instructions on how to hard-bypass the system. (See Appendix B)
• Run “CloneVAC” on the new VAC (See Section 4 for instructions)
18-Low Internal Batt Power VAC for 1 Hr – [FUNCTIONAL] The VAC’s backup battery voltage has fallen below 2.5 volts
DC. If the VAC loses power during this error (if the vehicle battery is unplugged), operator authorizations will be lost
and a full synchronization will be required for operators to access the vehicle again.
Possible Cause(s)
Action
VAC battery not fully
charged after initial
install
• Allow the VAC to charge the internal battery by powering up the VAC (keeping the
vehicle battery connected) for at least 1 hour.
VAC was powered off
for extended period of
time
• Allow the VAC to charge the internal battery by powering up the VAC (keeping the
vehicle battery connected) for at least 1 hour.
Internal battery error
• Complete an RMA Request form (See Appendix A)
• Call PowerFleet’s Customer Service for a return material authorization number (RMA#).
• Only the VAC should be returned for analysis/ repair.
• Once VAC is removed, the system MUST be hard-bypassed to use vehicle.
• Follow instructions on how to hard-bypass the system (See Appendix B).
• Run “CloneVAC” on the new VAC (See Section 4 for instructions)