Printronix S828 - Customer Support

ProgrammerManual PTX‐S828
CustomerSupport 419 260071‐001A
Customer Support
Printronix Customer Support Center
IMPORTANT Please have the following information available prior to calling the Printronix
Customer Support Center:
• Model number
• Serial number (located on the back of the printer)
• Installed options (i.e., interface and host type if applicable to the problem)
• Configuration printout:
Press the ON LINE ke
y
to take the
p
rinter OFF LINE
Press the PROGRAM ke
y
PRINT OUT? NO
Is displayed
Press the → ke
y
PRINT OUT? YES
The PROGRAM SETUP
PRINTOUT is printed
Press the ↓ key until
PRINT STATS? NO
Is displayed
Press the → ke
y
PRINT OUT? YES
The USAGE STATISTICS
DATA PRINTOUT is printed
Press the ↓ key until
CONFIG MENU NO
Is displayed
Press the → key to displa
y
CONFIG MENU YES
Press the ↓ ke
y
PRINT OUT? NO
Is displayed
Press the → ke
y
PRINT OUT? YES
The CONFIGURATION
SETUP PRINTOUT is
p
rinted
Press the PROGRAM ke
y
Press the TEAR ke
y
and tear off the
p
rintout at the
p
erforation
• Is the problem with a new install or an existing printer?
• Description of the problem (be specific)
• Good and bad samples that clearly show the problem (faxing or emailing these samples
may be required)
Americas (714) 368-2686
Europe, Middle East, and Africa (31) 24 6489 311
Asia Pacific (65) 6548 4114
China (86) 800-999-6836
http://www.printronix.com/support.aspx
Printronix Supplies Department
Contact the Printronix Supplies Department for genuine Printronix supplies.
Americas (800) 733-1900
Europe, Middle East, and Africa (33) 1 46 25 19 07
Asia Pacific (65) 6548 4100
China (86) 400-886-5598
http://www.printronix.com/supplies-parts.aspx