ProSoft MVI56-PDPMV1 - 6 Support, Service & Warranty; 6.1 Contacting Technical Support

MVI56-PDPMV1 ♦ ControlLogix Platform Support, Service & Warranty
PROFIBUS DPV1 Master User Manual
Page 247 of 251 ProSoft Technology, Inc.
6
6.1
Support, Service & Warranty
Contacting Technical Support
ProSoft Technology, Inc. is committed to providing the most efficient and effective support
possible. Before calling, please gather the following information to assist in expediting this
process:
1 Product Version Number
2 System architecture
3 Network details
If the issue is hardware related, we will also need information regarding:
1 Module configuration and associated ladder files, if any
2 Module operation and any unusual behavior
3 Configuration/Debug status information
4 LED patterns
5 Details about the serial, Ethernet or Fieldbus devices interfaced to the module, if any.
Note: For technical support calls within the United States, ProSoft’s 24/7 after-hours phone support is
available for urgent plant-down issues.
North America (Corporate Location)
Europe / Middle East / Africa Regional Office
Phone: +1.661.716.5100
info@prosoft-technology.com
Languages spoken: English, Spanish
REGIONAL TECH SUPPORT
support@prosoft-technology.com
Phone: +33.(0)5.34.36.87.20
france@prosoft-technology.com
Languages spoken: French, English
REGIONAL TECH SUPPORT
support.emea@prosoft-technology.com
Latin America Regional Office Asia Pacific Regional Office
Phone: +52.222.264.1814
latinam@prosoft-technology.com
Languages spoken: Spanish, English
REGIONAL TECH SUPPORT
support.la@prosoft-technology.com
Phone: +60.3.2247.1898
asiapc@prosoft-technology.com
Languages spoken: Bahasa, Chinese, English,
Japanese, Korean
REGIONAL TECH SUPPORT
support.ap@prosoft-technology.com
6.2
For additional ProSoft Technology contacts in your area, please visit:
https://www.prosoft-technology.com/About-Us/Contact-Us.
Warranty Information
For complete details regarding ProSoft Technology’s TERMS & CONDITIONS OF SALE,
WARRANTY, SUPPORT, SERVICE AND RETURN MATERIAL AUTHORIZATION
INSTRUCTIONS please see the documents at:
www.prosoft-technology/legal