IP-Fax Troubleshooting
D432/D433 44 SM
9 G3 fax power switched on? Check that G3 fax is switched on.
Cannot receive by Alias Fax number.
Check Point Action
1 LAN cable connected? Check the LAN cable connection.
2 Firewall/NAT is installed?
Cannot the breach firewall. Request the
remote fax to send by using another
method (Fax, Internet Fax)
3 Gatekeeper installed correctly?
Contact the network administrator.
 The sender machine displays this
error code when the sender fax is
a Ricoh model.
4 Power to Gatekeeper switched on?
Contact the network administrator.
 The sender machine displays this
error code when the sender fax is
a Ricoh model.
5
IP address/host name of Gatekeeper
correct on the sender’s side?
Request the sender to check the IP
address/host name.
 The sender machine displays this
error code when the sender fax is
a Ricoh model.
6
DNS server registered when
Gatekeeper host name specified on
sender’s side?
Contact the network administrator.
 The sender machine displays this
error code when the sender fax is
a Ricoh model.
7 Enable H.323 SW is set to on? Request the sender to check the settings.
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