Ricoh IJM C180F

EN ix
Copies have poor resolution, wrong colors, or blurry text ................................................................................ 225
Copies are blank ................................................................................................................................................226
Slow copy speed ................................................................................................................................................ 227
Copies are cut off ...............................................................................................................................................227
‘Another program has control of the scanner’ Message Displays ....................................................................229
No Scan Options message (Windows) ..............................................................................................................231
Scanner not found or connected (Windows, Mac) ............................................................................................232
Troubleshoot a Wi-Fi connection to a Ricoh printer .........................................................................................239
Fax issues .............................................................................................................................................................. 245
Run the fax test .................................................................................................................................................245
What to do if the fax test failed .........................................................................................................................246
Troubleshoot fax problems ...............................................................................................................................251
Network and connection issues ............................................................................................................................256
Fix wireless connection .....................................................................................................................................256
Fix Wi-Fi Direct connection ...............................................................................................................................257
Fix Ethernet connection ....................................................................................................................................257
Firewall blocks driver install or printer functions (Windows) ...........................................................................257
Find the wireless network password or PIN to connect a Ricoh printer ..........................................................261
Wi-Fi connection is lost after router or network settings change .....................................................................267
Printer hardware issues ........................................................................................................................................268
Understand printer reports .......................................................................................................................................269
Printer status report .............................................................................................................................................269
Network configuration page .................................................................................................................................269
Print quality report ................................................................................................................................................ 270
Wireless test report ..............................................................................................................................................270
Maintain the printer ...................................................................................................................................................271
Clean the scanner glass ........................................................................................................................................271
Clean the exterior..................................................................................................................................................272
Clean the document feeder ..................................................................................................................................272
Maintain the printhead and cartridges .................................................................................................................274
Ricoh Printer Assistant Software Frequently Asked Questions (FAQs) ....................................................................276
Is Printer Assistant installed on my computer? ...................................................................................................276
How do I download Printer Assistant? .................................................................................................................277
What if Printer Assistant does not open or shows multiple printers after upgrading Windows? ........................277
Connect a new printer displays instead of Ricoh Printer Assistant ..................................................................277
Select a Printer window displays instead of Ricoh Printer Assistant ...............................................................279
Ricoh Printer Assistant does not open with a USB-connected printer .............................................................281
Is Printer Assistant available for Mac? .................................................................................................................281
Backup and restore printer’s settings using the Embedded Web Server (EWS) ......................................................282
Backup printer’s settings ......................................................................................................................................282
Restore printer’s settings .....................................................................................................................................282
Restore original factory defaults and settings ..........................................................................................................283
Ricoh support ............................................................................................................................................................285
Contact Ricoh ........................................................................................................................................................285
9 Technical information ....................................................................................................286
Specifications ............................................................................................................................................................287
Regulatory notices ..................................................................................................................................................... 290
Regulatory Model Number .................................................................................................................................... 290
Notes to USA Users of FCC Requirements ............................................................................................................290