244 Chapter 8 Solve a problem EN
Scanning no longer works over Wi-Fi
Scans jobs with a wireless printer fail, and a communication error or message that the computer or scanner is
not found, detected, or is unavailable might display.
To resolve the issue, install the RICOH Support Station (iOS and Android) app to reconnect the printer and use
the latest scanning tools.
1. Prepare for the network and printer setup.
• Place the printer and the computer or mobile device near the Wi-Fi router.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer
connects to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi
connection during setup.
• After installing RICOH Support Station for iOS and Android, enable the mobile device location
service to allow the app to detect the printer and offer solutions during setup.
2. Download the RICOH Support Station app for iOS and Android from https://www.ricoh.com/software/
support-station.
NOTE: Disconnect from a Virtual Private Network (VPN) connection before downloading.
3. Open RICOH Support Station.
• If this is the first time you are opening RICOH Support Station, the app attempts to detect and set up
the printer. Follow the guided setup screens to complete the printer setup.
• If this is not the first time you are opening RICOH Support Station, click Add Printer or the plus sign
to find the printer. Follow the guided setup screens to complete the printer setup.
If your printer is not found, continue to the next step.
4. Restore Wi-Fi setup mode.
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the
Dashboard, and then touch
(Setup).
2. Select Network Setup, and then select Restore Network Settings.
5. Within two hours, close and re-open RICOH Support Station, and then add the printer again.
6. Click a Scan tile to start a scan job.
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