Ricoh IM C6500 - Page 272

Message Condition Solution and reference
"Network communication
has failed. Failed to
send. Please check status
and settings of the
destination machine."
A malfunction is
occurring on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the SMTP
server.
Check that the SMTP server and the destination
computer are functioning normally.
"Network communication
has failed. Failed to
send. Please check the
access privilege setting
of the destination."
A malfunction is
occurring on an SMTP
server, the computer
specified as the
destination for Folder
Transfer, or the
computer specified as
the destination when
sending an e-mail
without using the SMTP
server.
Check that the SMTP server and the destination
computers are functioning normally.
The shared folder
specified as the transfer
destination cannot be
found in Folder Transfer.
Creating a shared folder on the destination
computer. To check the folder name, select the
destination in the address book, press [Edit],
and see "Path" in [Destination] tab [Folder].
See "Transferring a Received Fax Document to
E-mail Address or Folder", User Guide (Full
Version).
The user name and/or
password registered in
the address book are
invalid when performing
Folder Transfer.
Select the forwarding destination in the
address book, press [Edit], and specify
[Destinations] tab [Folder] [Folder
Authentication Info] again.
See "Registering the Destination Folder to Use
for Send to Folder", User Guide (Full Version).
10. Troubleshooting
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