Riverstone Networks RS 3000/3100/3200 Switch Router Getting Started Guide -1
APPENDIX A TROUBLESHOOTING
If you experience difficulty with the basic hardware or software setup procedures in this guide, check the
following table to see whether the difficulty you are experiencing is described. If you find a description of the
difficulty you are experiencing, try the remedy recommended for the difficulty. If the remedy does not remove the
difficulty or the difficulty is not listed in this appendix, contact:
Riverstone Technical Assistance Center - RTAC
• Telephone: (408) 844-0010
• FAX: 408.878.6920
• Internet address: www.riverstonenet.com/support
• Email: support@riverstonenet.com
Table A-1 Troubleshooting
If you experience this difficulty... Try this remedy...
The router exhibits no activity. No LEDs
are on and the fan module is not operating.
Ensure that the power supply is installed and
plugged into a power source and the power source is
active.
Ensure that the switch on the power supply is in the
on position.
The power supply is installed but is not
operating.
Check the power cable and the circuit to which the
power supply is connected.
The fan is not operating. Check the power cable and the circuit to which the
power supply is connected.
No expansion modules are active. Check the power cable and the circuit to which the
power supply is connected.
A specific expansion module is inactive. Ensure that the expansion module has been properly
installed in its expansion slot. For more detailed
information, see Section 3.3.2, "Installing Line
Cards."
An older software version continues to boot
instead of the newer version on a TFTP
server.
Reconfigure the router to boot using newer software
using the procedure in Section 5.1, "Upgrading
System Image Software."
You are unable to access the configuration
commands in the CLI.
From the CLI, type
enable to access the Enable
mode, then type
configure to access the Configure
mode.
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