Working with Event Logs and Syslog Servers
Sending a Copy of the Log File to Ruckus Wireless Support
Ruckus Wireless Outdoor AP 100.1.0 User Guide, 800-70863-001 Rev A 133
Sending a Copy of the Log File to Ruckus Wireless
Support
The Support Info log consists of the configuration and run-time status of the AP and
can be useful for troubleshooting. You have three options for sending a copy of the
current log file to Ruckus Wireless Support:
• Save a copy to your local PC, then attach it to an e-mail message and send
it to support.
• Set up a connection to an FTP site.
• Set up a connection to a TFTP site.
1 Go to Maintenance > Support Info. The Maintenance > Support Info page
appears.
2 To upload a copy of the support info file to an FTP or TFTP server, click the
Transfer Method TFTP or FTP option.
3 In Server Address, enter the FTP or TFTP server IP address.
4 In Filename, enter a name for the file that you are saving.
NOTE Remember to add a .TXT file extension to the file name, especially if you are
using Internet Explorer as your Web Admin “host.”
5 If you selected the FTP option, then also enter a Username and Password.
6 Click Upload Now.
Saving a Copy of the Log File to Your Computer
You can save a copy of the current log to your own computer, if needed.
1 Go to Maintenance > Support Info. The Maintenance > Support Info
workspace appears.
2 Click the Transfer Method Save to Local Computer option. Up to three links
appear next to Download (supportinfo.txt, cmsupportinfo.txt and/or
tr069info.txt).
3 Click the supportinfo.txt link. A new window (or tab) opens with the content of
the log file displayed.
4 Choose Save As or Save Page As from your browser’s File menu.
5 When the “Save as...” dialog box appears, find a convenient location on your
local computer to save the file, and change the file extension from .html to .txt.
6 Click Save to save the log file to your computer.
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