Chapter 3. Installing the Product 3 - 31
NOTE
This is only supported by some digital printers.
▐ RMS Control
RMS stands for Remote Maintenance Service. If you are experiencing a technical problem with
the product, this feature takes control of the system remotely and collects data to help solve the
problem.
Service Application
Press the button to display the Service Application screen.
The Service Application screen consists of Log and Service tabs.
Using RMS
To use the RMS, you must agree to the following in the Service tab:
Equipment status is inspected by remote access. The results are used for customer
service and product failure prevention.
Product screen will be shared as service is conducted via remote access.
Information relating to patients will not be transmitted externally or to Samsung Medison.
Log
The various logs generated by the equipment, pertaining to the frequency of use, errors,
system information, etc., can be viewed.
– Diagnostics:
Show an Error Log of any errors that may be found while carrying out
the hardware diagnosis.
– Error: Show information about the error that has occurred in the system. Select an
image to view the circumstances in which the error occurred.
– Utilization: Specific utilization information such as Application, Probe, and Preset
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