FLOWSIC600 · Operating Instructions · 8010458 V 2.0 · © SICK MAIHAK GmbH 77
Troubleshooting
6.3
Generation of a Diagnosis Session
If it becomes necessary to generate a Diagnosis session for remote support, follow the
procedure described below:
b
Start the MEPAFLOW600 CBM software and establish an online connection to the
meter (see
→
pg.47, 4.3 for all necessary preparations).
b
Choose “Tools / Diagnosis session” from the menu or click the “Diagnosis session”
item in the Key navigation (see
→
Figure 36)
Figure 36 “Diagnosis session” generation
b
Specify a file name. (The file path is set according to the program settings. If necessary,
specify a different path.)
b
Click the “Save” button.
b
MEPAFLOW600 CBM will now download the logbooks from the meter and generate a
Diagnosis session with all relevant data. The entire process usually takes about three
minutes. If the logbooks contain a lot of entries, the process may take longer.
b
Email the Diagnosis session file to your SICK representative for support.
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