SIMATIC IPC677E
Operating Instructions, 04/2019, A5E45117996-AA
143
B.1 Service and support
You can find additional information and support for the products described on the Internet at
the following addresses:
● Technical support (https://support.industry.siemens.com/cs/ww/en/)
● Support request form (http://www.siemens.com/automation/support-request)
● After-sales information system for SIMATIC PC / PG (http://www.siemens.com/asis)
● SIMATIC Documentation Collection (http://www.siemens.com/simatic-tech-doku-portal)
● Your local contact person (http://www.automation.siemens.com/mcms/aspa-
db/en/Pages/default.aspx)
● Training center (http://sitrain.automation.siemens.com/sitrainworld/?AppLang=en)
● Industry Mall (https://mall.industry.siemens.com)
● TIA Selection Tool (http://w3.siemens.com/mcms/topics/en/simatic/tia-selection-tool)
When contacting your local contact person or Technical Support, please have the following
information at hand:
● Article number of the device (MLFB)
● BIOS version (industry PC) or image version (HMI device)
● Installed additional hardware
● Installed additional software
Tools & downloads
Please check regularly if updates and hotfixes are available for download to your device. The
download area is available on the Internet at the following link:
After-sales information system for SIMATIC PC / PG (http://www.siemens.com/asis)
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