Siemens SIMATIC IPC677E - Problems with RAID Systems; Problems When Using Expansion Cards

Technical support
B.2 Troubleshooting
SIMATIC IPC677E
146 Operating Instructions, 04/2019, A5E45117996-AA
B.2.3 Problems with RAID systems
Problem
Cause
Remedy
The RAID software reports the
following errors:
• The RAID plug-in failed to
load, because the drive is
not installed.
• The Serial ATA plug-in
failed to load, because the
driver is not installed cor-
rectly.
• The Intel® Matrix Storage
Console was unable to
load a page for the follow-
ing reason:
– A plug-in did not pro-
vide a page for the se-
lected device
– A plug-in failed to load
RAID is not activated The messages have no negative effect on the opera-
tion of the device and can be ignored. Acknowledge
the messages.
RAID is activated Install the software again with the help of the sup-
plied USB sticks.
B.2.4 Problems when using expansion cards
Problem
Cause
Remedy
The device crashes
during startup.
• I/O addresses are assigned
twice.
• Hardware interrupts and/or
DMA channels are assigned
twice
• Signal frequencies or signal
levels are not adhered to
• Different pin assignment
Check your computer configuration:
• If the computer configuration corresponds to the delivery
condition, contact your technical support team.
• In the case of a change in the configuration, restore the
delivery condition. To do this, remove the expansion card
and restart the device. If the error no longer occurs, the ex-
pansion card was the cause of the fault. Replace this with a
Siemens expansion card or contact the supplier of the ex-
pansion card.
If the device still crashes, contact your technical support team.