SMA SUNNY WEBBOX User Manual

Troubleshooting SMA Solar Technology AG
82 SWebBox-BEN111033 User Manual
Sunny WebBox unable
to detect devices
connected to the
RS485 bus.
The data transmission protocol
and the baud rate are not
configured properly.
Make sure the data transmission
protocol and the baud rate for the
connected devices are configured
properly (see section 10.2.1"Setting
SMA-COM" (page61)).
Check the cabling of the devices on the
RS485 communication bus. Refer to the
RS485 cabling diagram for information
on how the cables should be connected
to the RS485 communication bus.
Make sure the RS485 cable is properly
connected to the Sunny WebBox. Check
all connections (see section
6.8.2"Connecting the Sunny WebBox
to the RS485 Communication Bus"
(page37)).
Check the termination and signal biasing
of the RS485 communication bus (see
section 6.8.2"Connecting the Sunny
WebBox to the RS485 Communication
Bus" (page37)).
The Sunny WebBox will
not transmit data to
Sunny Portal.
Data transmission is
deactivated.
Configure data transmission to the Sunny
Portal (see section 9.2.1"Registering
Sunny WebBox in the Sunny Portal"
(page51)).
Check the specified plant name and e-
mail address. You may need to register
an account on the Sunny Portal again.
Contact the SMA Serviceline.
The data upload to
Sunny Portal via the
analog or GSM modem
fails repeatedly.
Incorrect Internet Service
Provider data.
Check the entered data of your Internet
Service Provider.
Problem Cause Rectification

SMA SUNNY WEBBOX Specifications

General

Brand	SMA
Model	SUNNY WEBBOX
Category	Measuring Instruments
Language	English