Chapter 8
61 smarttech.com/kb/171167
Chapter 8: Troubleshooting
Troubleshooting the display 62
Resolving issues with power 62
Resolving issues with presence detection and Wake to Touch 63
Resolving issues with video 64
Resolving issues with image quality 65
Resolving issues with audio 66
Resolving issues with touch and digital ink 67
Resolving issues with remote management 68
Troubleshooting the display’s software 68
Resolving general issues 68
Resolving issues with SMARTNotebook Player 69
Resolving issues with Browser 69
Resolving issues with Input 70
Resolving issues with Screen Share 71
Resolving issues with Android mobile devices 72
Resolving issues with Apple devices 74
Resolving issues with Chrome browser and Chromebook 76
Resolving issues with Windows computers 77
Advanced troubleshooting for Screen Share 79
Referring to the SMART knowledge base for additional troubleshooting information 80
Contacting your reseller for additional support 80
Locating the display serial number 81
Locating the iQ appliance serial number 81
This chapter explains how to troubleshoot issues with the display and its software.
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