SMART KAPP-IQ65-V2 Installation And Maintenance Guide

CHAPTER 8
TROUBLESHOOTING
69 smarttech.com/kb/171167
Issue Solutions
When the annotation is open in the
Whiteboard app, you’re unable to
connect the SMARTkapp app to
your display.
The SMARTkapp app is unable to connect to the display when an annotation is
open in the Whiteboard app.
Annotations or ink appears when
you touch the screen with a finger.
Calibrate your display.
See Calibrating the display on page50.
Resolving issues with SMARTNotebook Player
Issue Solutions
There is an issue with
SMARTNotebookPlayer.
l Make sure the display is connected to a network and the network is configured
properly.
See Connecting to a network on page33.
The display’s name doesn’t appear
in the list of available devices.
ll Make sure the display and computer are set to the correct date and time.
If you have an iQ appliance, see Date & Time on page84 and your computer’s
documentation.
l Restart the display.
See Turning the display off and back on on page57.
I’m unable to download
SMARTNotebookPlayer.
l If you’re using an iPhone, download the app from the Apple AppStore.
l Notebook Player is currently unavailable for Android devices.
I’m unable to sign in to Notebook
Player.
Use your Google or Microsoft account to sign in.
There are no SMARTNotebook
files in the mobile app.
You need to share a SMARTNotebookfile with the display.
See the SMARTBoard 6000 and 6000 Pro series interactive displays user’s
guide (smarttech.com/kb/171166) and your computer’s documentation.
The mobile device or Notebook
Player is no longer connected to the
display.
The display or the mobile device is unable to connect to the Internet. Check the
settings for the display and the mobile device and try connecting again.
The display can’t generate a pairing
code
The Notebook Player mobile app
can’t be used to remotely control
the SMARTNotebook file on the
display
You can resolve the issue by restarting the display.
See Turning the display off and back on on page57.
Resolving issues with Browser
Issue Solutions
There is an issue with Browser. l Make sure the display is connected to a network and the network is configured
properly.
See Connecting to a network on page33.
l If Browser can’t visit secure (https) websites, ensure the display’s date and time
are correct.
See Date & Time on page84.
l Contact your system administrator.

SMART KAPP-IQ65-V2 Specifications

General

Brand	SMART
Model	KAPP-IQ65-V2
Category	Monitor
Language	English