SMART KAPP-IQ65-V2 Installation And Maintenance Guide

CHAPTER 8
TROUBLESHOOTING
70 smarttech.com/kb/171167
Resolving issues with Input
Issue Solutions
There is an issue with the image. l See Resolving issues with video on page64 for more information.
l If you’re using two connected video cables, use one longer cable or move the
computer so it’s within a single cable length of the iQ appliance.
l If your computer is connected to the iQ appliance, verify that the input source is
OPS/HDMI.
See Connecting cables for room computers, guestlaptops and other input
sources on page25.
l If the display’s input source is OPS/HDMI, make sure your computer is
connected to the iQ appliance.
See Connecting cables for room computers, guestlaptops and other input
sources on page25.
l The video signal from your computer or mobile device might be HDCP
protected. Connect your computer to the display’s connector panel.
See Connecting cables for room computers, guestlaptops and other input
sources on page25.
l The computer or mobile device’s video resolution settings and refresh rates
aren’t supported by the iQ appliance. The iQ appliance supports the following
resolutions and refresh rates:
o
1920 × 1080 at 60 Hz
o
1600 × 900 at 60 Hz
o
1280 × 720 at 60 Hz
There is an issue with touch. l Make sure the USB cable is securely fastened to both your computer and the iQ
appliance.
l Use a USB 2.0 cable and make sure it’s connected to the correct USB
receptacle.
See Connecting cables for room computers, guestlaptops and other input
sources on page25.
l If touch interactivity is slow, close some open applications on the computer.
l Make sure the latest version of SMART Product Drivers is installed on your
computer.
See smarttech.com/downloads.
l Remove any USB cable extenders. For best results, use a 16' (5 m) or shorter
USB cable.
There is an issue with audio. l See Resolving issues with audio on page66.
l Turn off the mute setting on your computer.
l Turn up the volume on your computer.
l Turn up the volume on the display.
See Front control panel on page6.
The Input app isn’t available. The iQ appliance (AM40) doesn’t support the Input app. Connect your computer
to the display.
To connect a computer to the display’s connector panel, see Connecting cables
for room computers, guestlaptops and other input sources on page25.

SMART KAPP-IQ65-V2 Specifications

General

Brand	SMART
Model	KAPP-IQ65-V2
Category	Monitor
Language	English