Home
SMART
Monitor
KAPP-IQ65-V2
SMART KAPP-IQ65-V2 Installation And Maintenance Guide
4
of 1
of 1 rating
126 pages
Give review
Manual
Specs
To Next Page
To Next Page
To Previous Page
To Previous Page
Loading...
CHAPTER
8
TROUBLESHOO
TING
7
1
sm
a
r
ttec
h.
com/k
b/
1
7
11
67
R
e
s
o
lvi
n
g
iss
ue
s
w
it
h
Scree
n
Sh
are
TI
P
In
some
instan
ce
s,
restartin
g
th
e
Sc
ree
n
Shar
e
app
and
its
d
isco
v
e
ry
se
rvic
e
s
re
solv
e
s
issu
e
s
with
the
app
.
1
.
On
th
e
d
isplay
,
o
p
e
n
the
lau
n
c
h
e
r.
T
h
e
laun
cher
ap
p
e
ar
s.
2.
T
ap
Se
t
t
ings
.
3
.
Sc
roll
to
App
li
cat
i
o
ns
>
Scr
e
e
n
Share
.
4
.
Tap
R
es
e
t
.
80
82
Table of Contents
Table of Contents
9
Default Chapter
3
Important Information
3
Federal Communication Commission Interference Statement
5
EU Declaration of Conformity
7
Table of Contents
9
About this Guide
11
Chapter 1 Welcome
12
About the Display
12
Features
12
Models
13
Components
14
Iq Appliance
14
Screen
15
Pens with Erasers
16
Front Control Panel
16
Related Products
18
Presence Detection Sensor
18
Internal Speakers
18
SMART Wall Mount and Wall Stand
19
SMART Mobile Stand
19
SBA-100 Projection Audio System
19
More Information
20
SMART Audio 400 Classroom Amplification System
20
USB Extenders
20
Installing the Display
23
Chapter 2: Installing the Display
23
Transporting the Display
23
Accommodating Doorways, Hallways and Elevators
24
Using Transportation Aides
24
Dealing with Cracked, Chipped or Shattered Glass
25
Saving the Original Packaging
25
Installing the Display on a Wall
26
Choosing a Location
26
Assessing the Wall
28
Choosing a Height
28
Selecting a Wall Mount
29
Selecting Mounting Hardware and Tools
29
Mounting the Display
30
Mounting Multiple Displays
31
Installing the Display on a Stand
32
Using a Third-Party Stand
32
Using SMART Mobile Stands
32
Connecting Power and Devices
33
Chapter 3: Connecting Power and Devices
33
Connecting Power
34
Connecting to a Network
34
Connecting Cables for Room Computers, Guest Laptops and Other Input Sources
35
Using Recommend Cables
35
Connecting External Speakers
36
Connecting to the Display
36
Viewing a Connected Computer or Other Device's Input
36
Connecting Other Devices
37
Connector Reference
38
Iq Appliance
38
Connector Panel
39
Configuring the Display
41
Chapter 4: Configuring the Display
41
Turning on the Display for the First Time
42
Turning on and Setting up the Display for the First Time
42
Connecting to a Network
43
Configuring the Display's Network Connection
43
Configuring the Network
43
Connecting the Display to a Network
46
Evaluating the Impact of Screen Share on Your Network Data Usage
48
Updating System Software
49
About System Software and Firmware Updates
49
Applying an Automatic System Software Update Manually
49
Locking down the Settings App
50
Creating a New Lockdown Certificate
50
Updating System Software Manually
50
Locking down the Display with an Existing Lockdown Certificate
51
Unlocking the Display with an Existing Lockdown Certificate
51
Switching to the Beta Channel
52
Before Switching to the Beta Channel
53
Switching between the Beta and Stable Channels
53
Getting Support and Sending Feedback
54
Adding or Removing Apps from the Launcher
55
Enabling the Whiteboard Library
55
Selecting Which Apps Appear in the Launcher
55
Chapter 5: Configuring Connected Computers
57
Installing SMART Software on Connected Computers
57
Setting Resolutions and Refresh Rates
58
Chapter 6: Orienting and Calibrating the Display
59
Orienting the Display
59
Calibrating the Display
60
Maintaining the Display
63
Chapter 7: Maintaining the Display
63
Checking the Display Installation
63
Cleaning the Display
63
Cleaning the Camera Windows and Reflective Tape
64
Cleaning the Screen
64
Maintaining Ventilation
65
Cleaning the Presence Detection Sensor
65
Preventing Condensation
66
Replacing the Pens
66
Updating Firmware
66
Turning the Display off and Back on
67
Resetting the Display
67
Removing and Transporting the Display
68
Troubleshooting
71
Chapter 8 Troubleshooting
72
Troubleshooting the Display
72
Resolving Issues with Power
72
Resolving Issues with Presence Detection and Wake to Touch
73
Resolving Issues with Video
74
Resolving Issues with Image Quality
75
Resolving Issues with Audio
76
Resolving Issues with Touch and Digital Ink
77
Troubleshooting the Display's Software
78
Resolving General Issues
78
Resolving Issues with Remote Management
78
Resolving Issues with Browser
79
Resolving Issues with SMART Notebook Player
79
Resolving Issues with Input
80
Resolving Issues with Screen Share
81
Resolving Issues with Android Mobile Devices
82
Resolving Issues with Apple Devices
84
Resolving Issues with Chrome Browser and Chromebook
86
Resolving Issues with Windows Computers
87
Advanced Troubleshooting for Screen Share
89
Referring to the SMART Knowledge Base for Additional Troubleshooting Information
90
Contacting Your Reseller for Additional Support
90
Locating the Display Serial Number
91
Locating the Iq Appliance Serial Number
91
Appendix A: Using Settings
93
Network Settings Application Settings System Settings
93
Using the On-Screen Display Menu
97
Appendix B: Using the On-Screen Display Menu
97
Changing Settings in the On-Screen Display Menu
98
SPNL-6055 and SPNL-6065 Menu Options
98
Picture Menu Options
98
Sound Menu Options
99
OSD Menu Options
100
Setup Menu Options
100
About Menu Options
101
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P, SPNL-6265P and SPNL-6275P Menu Options
102
Picture Menu Options
102
OSD Menu Options
103
Setup Menu Options
103
Sound Menu Options
103
Multi-Window Menu Options
104
About Menu Options
105
Remotely Managing the Display
107
Appendix C: Remotely Managing the Display
107
Connecting a Computer to the Display
108
Configuring the Computer's Serial Interface Settings
108
Power Modes
109
Commands and Responses
109
SPNL-6055 and SPNL-6065 Command Inventory
111
Power State
111
Source
112
Video
112
Audio
114
System Information
115
SPNL-6265P and SPNL-6275P Command Inventory
117
Power State
117
SPNL-6065-V2, SPNL-6075, SPNL-6265-V2, SPNL-6275, SPNL-6065P, SPNL-6075P SPNL-6265P and SPNL-6275P Command Inventory
117
Source
118
Video
118
Audio
120
Multi-Window
120
System Information
122
Resolving Issues with Remote Management
124
Appendix D: Hardware Environmental Compliance
125
Waste Electrical and Electronic Equipment (WEEE)
125
More Information
125
Other manuals for SMART KAPP-IQ65-V2
Manual
96 pages
User Guide
88 pages
4
Based on 1 rating
Ask a question
Give review
Questions and Answers:
Need help?
Do you have a question about the SMART KAPP-IQ65-V2 and is the answer not in the manual?
Ask a question
SMART KAPP-IQ65-V2 Specifications
General
Brand
SMART
Model
KAPP-IQ65-V2
Category
Monitor
Language
English
Related product manuals
SMART KAPPIQ-75
96 pages
SMART KAPPIQ-PRO-65-V2
96 pages
SMART Board
4 pages
SMART Board GX
101 pages
SMART SPNL-6065
88 pages
SMART SPNL-6075
96 pages
SMART SPNL-6055
96 pages
SMART MX Series
51 pages
SMART 6000S Series
62 pages
SMART SPNL-6065-V2
96 pages
SMART Board MX Series
51 pages
SMART Board GX Series
83 pages
To Next PageTo Next PageTo Previous PageTo Previous Page
Loading...
Need help?
General
