SMART KAPP-IQ65-V2 Installation And Maintenance Guide

CHAPTER 8
TROUBLESHOOTING
79 smarttech.com/kb/171167
Issue Solutions
When using Miracast, the text on
your screen is fuzzy or images
stutter.
NOTE
Projecting video or games to the display might not work well.
l Decrease the screen resolution on your Windows 8.1 computer.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Screen resolution in the search box and select Display settings.
c. Use the Resolution slider to choose a smaller screen resolution.
l If you’re using Miracast, move the computer closer to the display or to the side of
the display where the iQ appliance is installed.
When using Miracast, audio plays
on the computer rather than
display.
l Disconnect the display and then reconnect to it.
l Check that the display is selected as the default audio device.
a. On your computer, swipe in from the right edge of the screen, and then
tap Search.
OR
With a mouse, point to the lower-right corner of the screen, move the
pointer up and click Search.
b. Enter Sound in the search box and click Sound.
c. Click Playback, and make sure the display is selected as the default
device.
The screen is not responding to
touch or you’re unable to write or
draw with the pens.
Touch interactions are not supported while using Screen Share.
The issues persist even after you’ve
restarted your computer and
ensured it is on the same network
as the display.
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
See Configuring the display’s network connection on page33.
Advanced troubleshooting for Screen Share
Issue Solutions
Mobile devices and computers
can’t find the display.
l Organizations often block a number of network ports.
Ask the administrator to allow
o
TCPports 7000, 8008, 8009, 47000, 7100, 49228, 50259
o
UDP ports 62572 and 54780
o
If using Google Cast, UDP port 1900
o
If using Windows computer or a Mac computer, UDP port 5353.
See To allow mobile devices and computers to use AirPlay and Google Cast to
use the Screen Share app on page35 for more information.
l The display’s casting ID may not have propagated yet through the network or
may be cached on the network when it’s not actually available.
Wait several minutes and attempt to connect again.

SMART KAPP-IQ65-V2 Specifications

General

Brand	SMART
Model	KAPP-IQ65-V2
Category	Monitor
Language	English