Support and Contact Information
SolarEdge Installation Guide – MAN-01-00002-1.6
8
This unit must be connected only to a dedicated
AC branch circuit with a
Overcurrent Protection Device (OCPD) of 40 A.
Cet appareil doit être connecté uniquement à un circuit de dérivation dédié avec
un coéfficient TPOC (
dispositif de protection contre les surintensités) maximal de
Information
If you have technical problems concerning our products, please contact us:
USA and Canada: 1877 360 5292
Germany: 089-45459730 and 089-4161703-39
France: 0800917410
Italy: 800 784 824
United Kingdom: 08002061058
Israel: 073 2403118
Australia: 1800149229
Rest of World: +1 (650) 319-8843
Fax: +972 73 240-3117
Email to:
support@solaredge.com (US and Canada)
support@solaredge.com (all other countries)
Before contact, please gather the following information:
Inverter and power optimizer type.
Serial number of the inverter and the power optimizer in question.
The error indicated on the inverter screen or on the SolarEdge Monitoring
Portal.
System configuration information, including the type and number of modules
connected and the number and length of strings.
The communication method to the SolarEdge server.
The Support option on the top right of the SolarEdge Configuration Tool’s
main window can be used to automatically collect all relevant information to be
sent to SolarEdge Professional Services for support. This option is described in
detail in the SolarEdge Configuration Tool Software Guide.
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