206718 rev 9
SOREDEX 69
6 Troubleshooting
High quality images with sharp contrast and good detail
provide optimum diagnostic information. Images with less
quality are usually the result of one or more common
problems.
6.1 Patient positioning
Problem Possible cause Solution
Incisors and canines
narrow and unsharp.
Overshadow in molar and
premolar areas. Rows of
teeth are compressed.
1. Focal trough light set too
far posterior
2. Image layer light not
obeyed
3. Bite block was not
used
1. Check patient
positioning with light
lines and
occlusion correction
buttons
2. Check patient
positioning with light
lines and occlusion
correction buttons
3. Insert bite block
Problem Possible cause Solution
Incisors and canines wide
and unsharp. Rows of
teeth widened.
1. Focal trough light set too
far anterior
2. Image layer light
not obeyed
3. Bite block was not
used
1. Check patient
positioning with
light lines and
occlusion correction
buttons
2. Check patient
positioning with
light lines and
occlusion correction
buttons
3. Insert bite block
Problem Possible cause Solution
Teeth appear wider on one
side and narrower on the
opposite. Ramus widths are
different on opposite sides.
1. Midsagittal line not
obeyed
2. Patient's head not in
center position
1. Check patient's mid sag-
ittal plane with light line
2. Check that patient's
head is centered, and
that the head support
side clamps where
closed to keep the head
straight.
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