STARLITE Mk5 User Manual Version 1.2
54
Fault-Finding and Repair
Introduction
Although the Starlite Mk 5 is designed for touring use and manufactured to the highest possible
standards, screws will work loose and humans will forget to switch on switches or replace circuit
boards, so this section of the manual is designed to help you quickly diagnose and solve many of the
“little problems” associated with the use of “hi-tech” equipment in a relatively hostile environment.
e.g. the entertainment industry
Many of the problems encountered are often of a simple nature and may be due to the persons
unfamiliarity with the equipment or their belief that the manual is only required when a fault occurs
or something does not work properly. In either case, please make sure they read and understand all of
this manual before they go any further.
If the information in this section does not solve your problem and you need further assistance, please
contact the technical support department (See below) and provide the following information,
1. Your name and company
2. Your telephone and fax number(s)
(1)
3. The unit serial number
4. A detailed description of the fault and any repair procedures you have tried.
(2)
Note 1: It would be helpful if your telephone was close to the area in which you are repairing the unit.
Note 2: Often a faxed sketch diagram of the faulty part will help the Starlite engineer solve your problem faster.
This is especially true when there is a conflict of languages or time-zones.
Technical Support
Please use one these contact methods if you require the assistance of the Starlite Technical Support
Dept. or a qualified Starlite technician in your area.
• Telephone: +44 (0) 1494 446000
• Fax: +44 (0) 1494 461024
• e-mail
• Web www.starlite.co.uk
PROBLEM POSSIBLE CAUSE(S) REMEDY
Unit will not turn on
• no power
• unit not switched on
• faulty power connection
• fuse failure
• connect unit to power source
• switch unit on
• check all power connections
to unit
• check fuses and replace
Unit resets but does not strike
the lamp or respond to any
control signal
• no DMX signal present at
the unit
• connect DMX signal
Unit resets and strikes the lamp
but does not respond to any
control signal
• address switch set for self-
test mode
• wrong DMX address
• reset address switch to
correct address
Unit functions but the lamp
does not strike
• no lamp or bad lamp
• bad/loose lamp connection
• incorrect ballast tapping
• safety interlock failure
• unit is too hot
• ballast/ignitor problem
• install/replace lamp
• check all connections
• adjust unit setting to match
local electricity supply
• check lamp housing door is
properly closed
• allow unit to cool
• refer to qualified person
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