Table 1-1
Steps for troubleshooting NetBackup appliance problems (continued)
DescriptionActionStep
Ask the following questions:
■ What operation was tried?
■ What method did you use?
For example, more than one way exists to install software on a client.
Also more than one possible interface exists to use for many operations.
Some operations can be performed with a script.
■ What type of server platform and operating system was involved?
■ If your site uses both the master server and the media server, was it a
master server or a media server?
■ If a client was involved, what type of client was it?
■ Have you performed the operation successfully in the past? If so, what
is different now?
■ What is the software version level?
■ Do you use operating system software with the latest fixes supplied,?
■ Is your device firmware at a level, or higher than the level, at which it has
been tested according to the posted device compatibility lists?
Identify what you were doing,
when the problem occurred
Step 2
Capture potentially valuable information:
■ Progress logs
■ Reports
■ Utility Reports
■ Debug logs
■ Check for error or status messages in the system log and Event Viewer
application in case of a Windows computer.
Note: To start the Event Viewer, from the Start menu, click All Programs
> Administrative Tools > Event Viewer.
■ Error or status messages in dialog boxes
See “Locating NetBackup Appliance log files using the Browse command”
on page 53.
Record all informationStep 3
15About using the Troubleshooting Guide
About troubleshooting the NetBackup Appliance
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