Use this wizard to collect log files from an Appliance.
The wizard lets you collect different types of log files like NetBackup,
Appliance, operating system, PureDisk, GUI, NBSU (NetBackup
Support Utility), DataCollect etc. Note that it may take several
minutes to collect the NetBackup logs.
Table 3-2 lists details about the log files that are collected by the
wizard.
You can choose to email the log files to recipients, download to your
computer, or upload them to Symantec Support.
Review the following points if you want to email the log files:
■ SMTP must be configured for emailing the logs. You can
configure SMTP from Settings > Notification > Alert
Configuration in the NetBackup Appliance Web Console.
■ To email the logs, the collected log size must be 10 MB or less.
Click Collect Log files
Use this wizard to perform a hardware health check of your
environment. The wizard helps you determine if hardware
components like CPU, Disk, Fan, RAID, are working fine.
Click Perform a
hardware health
check
Use this wizard to check the network connectivity of your Appliance
with the master server, media servers, storage servers, and clients.
The wizard helps you to quickly test and diagnose network-related
issues.
Click Test and
diagnose network
issues
Table 3-2 lists the log files that are collected by the Collect Log Files Wizard. The
logs are collected based on the log type that you specify. If you are collecting
NetBackup logs, you can also specify the time frame for which you want to collect
the logs.
33About Software Troubleshooting Tools
Troubleshooting and tuning Appliance from the Appliance Diagnostics Center
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