TDSi DIGIgarde PLUS - Troubleshooting; How to Reset Language Back to English; How to Reset the Unit; How to Clear Admin Privileges

DIGIgarde PLUS User Guide
Last Change Copyright © 2012 TDSi
13 May, 2016 Page 57
8.
8.8.
8. Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
8.1
8.18.1
8.1 How to reset language back to
How to reset language back to How to reset language back to
How to reset language back to
Engl
EnglEngl
English
ishish
ish
1. Ensure that the display is showing the time and date. If not, press the ESC
key until it does.
2. Press the menu button once to display the menu.
3. Press the down arrow once (to select Options) and press OK.
4. Press OK to select System Options.
5. Press the down arrow once to select language and press OK.
6. Press the down arrow until ENG is displayed and press OK.
7. Press ESC and then OK to save the language.
8. Restart the reader.
8.2
8.28.2
8.2 How to reset the unit
How to reset the unitHow to reset the unit
How to reset the unit
If you lock yourself out of the menu you can get back in using an override method.
Please refer to the SDK manual for details.
Firmware versions later than build 2815 have a system reset function; remove
power from the reader, activate the tamper by removing the unit from the mounting
plate. Reapply power and wait for the ‘System Broken’ message to be displayed,
and then hold down the Esc key for one minute. This will restore the reader to the
factory default settings.
8.3
8.38.3
8.3 How to clear admin privileges
How to clear admin privilegesHow to clear admin privileges
How to clear admin privileges
Please refer to the SDK manual for details.
8.4
8.48.4
8.4 When fingerprint verificatio
When fingerprint verificatioWhen fingerprint verificatio
When fingerprint verification fails
n failsn fails
n fails
In some circumstances fingerprint verification fails because of the poor quality of
the enrolled fingerprint. The fingerprint may have been smoothed by rubbing (such
as sanding) or be subject to peeling skin through burns, disease or chemical
damage.
When enrolling a user ensure that the best fingerprint is picked and in cases where
these problems may occur, enrol several fingerprints. 1:1 matching may be more
effective (see page 3). In extreme cases, chose a password verification method for
the user.