4
Introduction
Welcome To the Teltronics ClearCom™ Teleset Family!
This User’s Guide will familiarize you with the features of the following
ClearCom telesets, Revision 02, and peripheral equipment, and give you
instructions on how to use them:
• ClearCom12
• ClearCom24
• Button Expansion Module (BEM24)
ClearCom Revision 02 telesets work only with Release 25.11 and above. To
find out which teleset revision you have, check the label on the bottom of the
teleset or see your System Administrator.
The ClearCom12 and ClearCom24 telesets are multi-line digital telesets with a
liquid crystal display (LCD), 10 fixed features, and data networking
capabilities. Depending on which teleset you have, there are either 12 or 24
programmable buttons. Of these, the first button (L
INE) is reserved for your
own extension. The remaining buttons can be set up by your System
Administrator as features or additional extensions that can be shared with
others.
Your primary extension number, as well as additional extensions you have set
up, can appear as “shared extensions” on other users’ telesets. Those users
with ClearCom12 or ClearCom24 telesets (with or without the BEM24) or with
Optic Keysets or Key Service Units can also share extensions with you.
Anyone who shares an extension is able to monitor the status of the shared
extension and answer its in-coming or held calls, if configured to do so.
The LEDs on the L
INE, MSG, SPEAKER/HEADSET and configured extension
buttons display in different colors and patterns, according to the status of the
teleset.
The ClearCom 12 and 24 telesets may use a headset, handset or
speakerphone to talk to callers. The user may switch between handset and
speakerphone during a call. See Speakerphone on page 53 for more details.
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