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Teltronics ClearCom12 - User Manual

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Teltronics
Telesets
ClearCom12
ClearCom24
also Button Expansion Module (BEM24)
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Summary

Summary of Changes

Revision 02 C, June 2001

Details software release 3.0 update and CAPI removal.

Revision 01, January 2000

Includes additions like CAPI, DSS, DSEQ, HAC, and changes to 'telephone' to 'teleset'.

Revision 00, November 1998

Marks the initial release of the product.

Introduction to ClearCom Telesets

Getting Started with ClearCom Telesets

Guide for first-time users, covering basic operations and initial setup.

Liquid Crystal Display (LCD) Features

Explains LCD messages and their meanings on the teleset for status indication.

ClearCom Teleset Fixed Features

Details the 10 fixed features available on ClearCom12 and ClearCom24 telesets.

Lamp Display Indicators

Describes the meaning of LED indicators for teleset status, calls, and messages.

Understanding Access Codes

Explains system and local access codes for activating features.

Pedestal Adjustment Guide

Instructions for adjusting the teleset's pedestal for optimal viewing.

Account Code Calling

Billing Calls with Account Codes

Steps to charge calls to specific accounts or projects for billing purposes.

Adjusting Voice and Ring Volume

Adjusting Voice Volume

How to set the volume for handset, headset, or speakerphone.

Adjusting Ring Sound and Volume

Steps to select ring type and adjust the ring volume.

Answering Calls

Answering Calls Procedures

How to answer calls to your extension or other lines on the system.

Callback Feature

Placing an Automatic Callback

How to set up an automatic callback for busy or unanswered calls.

Call Waiting (Camp-On)

Placing a Call Waiting (Camp-On)

How to alert a busy party to a waiting call with a beep tone.

Conference (CONF)

Placing a Three-Way Conference

Steps to initiate and manage a three-way conference call.

Direct Station Select (DSS)

Using a DSS Button

How to use DSS buttons for one-touch dialing or feature access.

Call Forwarding

Forwarding Incoming Calls

How to redirect incoming calls to another extension or destination.

Headset Operation

Changing Between Headset and Speaker Modes

How to switch between headset, handset, and speakerphone modes.

Call Hold Feature

Placing a Party on Hold

Procedure to place an active call on hold.

Intercom (COM) Calling

Making an Intercom (COM) Call

Steps to initiate an intercom call to another extension.

Making a Call

Initiating Internal and External Calls

Procedures for initiating internal and external calls from the teleset.

Speed Dial Functions

Speed Dialing an Individual Number

How to use speed dial for individual numbers via buttons or access codes.

Speed Dialing a System Number

How to use system-assigned speed dial numbers.

Call Transfer

Performing a Call Transfer

Steps for performing supervised and unsupervised call transfers.

View (Extension Status Inquiry)

Checking Other Extension Status

How to check the status of another extension on the system.

Extension Status Inquiry Messages

Meanings of status messages for dialed parties (e.g., BUSY, CONV, HELD).

Voice Mail Operations

Forwarding Calls to Voice Mail

How to forward calls to voice mail when away from the desk.

Retrieving Voice Mail Messages

How to access and retrieve voice mail messages from your extension.

Appendix: Reference Tables

Access Code Table

Table for noting system access codes provided by the administrator.

Speed Dialing Table

Table for recording individual and system speed dial numbers.

Audible Tones Table

Descriptions of audible tones indicating call status and operations.

Teltronics ClearCom12 Specifications

General IconGeneral
BrandTeltronics
ModelClearCom12
CategoryIP Phone
LanguageEnglish