Topcon HiPer Pro - Obtaining Technical Support

Troubleshooting
HiPer Pro Operator’s Manual
5-12
Obtaining Technical Support
If the troubleshooting hints and tips in this Operator’s Manual fail to
remedy the problem, contact TPS Customer Support.
Before contacting TPS Customer support about any problems with
the receiver, try the following:
• Reset the receiver using PC-CDU (ToolsReset receiver).
• Restore factory default settings using PC-CDU (click
ConfigurationReceiver, then Set all parameters to defaults).
• Clear the NVRAM (see “Clearing the NVRAM” on page 4-17).
• Initialize the file system (click ToolsInitialize file system; this
will erase all files inside the receiver).
Phone
To get in contact with TPS Customer Support by phone, call
1-866-4TOPCON (1-866-486-7266).
E-mail
To get in contact with TPS Customer Support by e-mail, use the
following electronic mail addresses.
If in doubt about which e-mail address to use for your particular
question, please send it to support@topcon.com.
Table 5-1. Technical Support E-mail
For Questions Related To... Use...
Hardware (receivers, antennas, firmware) hardware@topcon.com
GPS+ and 3DMC psg@topcon.com
OAF options@topcon.com
RTK rtk@topcon.com
PC-CDU pccdu@topcon.com