Troubleshooting
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P/N: 1011907-01
Troubleshooting
This chapter will help you diagnose and solve some common problems encountered with the receiver.
Check This First
Before contacting Topcon support, check the following:
•
Register your product at https://www.topconpositioning.com/support.
•
Check all external receiver connections carefully to ensure correct and secure connections. Double check for
worn or defective cables.
•
Check the power source for incorrectly connected cables.
•
Check that the most current software is installed onto the computer and that the most current firmware is loaded
into the receiver. Check the TPS website for the latest updates.
Then try the following:
•
Reset the receiver using TRU (
Tools
Resent Receiver
).
•
Restore default settings using TRU (
Tools
Factory Reset
).
If the problem persists, see the following sections for other solutions.
Powering Problems
If you are using an external power source, the cable may be disconnected or damaged.
•
Make sure the cable is securely connected and undamaged.
•
Make sure the power source is not defective.
•
Using a volt meter, ensure power is present to the power source output connector.
•
Power cycle the receiver. See “Power Cycling” on page 19 for more information.
Receiver Problems
The following are some of the most commonly encountered receiver problems.
The receiver cannot establish a connection to a computer or external controller.
Cable specific problems:
•
The cable is not properly plugged in:
– Check that the cable connector is attached to the correct receiver port.
– Unplug the cable, then securely and properly reconnect it to the receiver.
•
The cable is damaged:
– Use an undamaged cable. Contact a dealer to replace the cable.
Generic problems:
•
The receiver port used for connection is not in Command mode:
a. Connect the receiver to a computer using a free port (see “Step 2: Connect to a Computer or Display
Unit and RTK Correction Source” on page 13) and start TRU.
b. Open TRU, and connect to the receiver. See “Connect The Receiver to TRU” on page 20.
c. In TRU, click Receiver SettingsPorts.
d. Double-click on the port, and change the Input Mode to Command.
Do not attempt to repair equipment yourself. Doing so will void the warranty, and may damage the
hardware.
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