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TROUBLESHOOTING
TROUBLESHOOTING
TROUBLE-SHOOTING OPERATIONS
MESSAGE LIST
"ERROR" Displayed when the photographing is an error.
"Close printer cover" The printer cover is open. Close the cover until it clicks.
"Paper end" Printer paper is used up. Supply printer paper.
"Fatal Error!" Displayed when the printer unit does not operate normally, such as the cutter
does not work. Call the serviceman.
"Patient ID is required.
Please set patient ID."
Displayed when the output operation is requested when the setting "Required
patient ID" is ON but the patient ID is not inputted. Enter the patient ID and
then request the output operation.
"Operator ID is required.
Please set Operator ID."
Displayed when the output operation is requested when the setting "Operator
ID request" is ON but the operator ID is not inputted. Enter the operator ID and
then request the output operation.
"LAN hostname error" Failed to resolve the host name of the destination (to be connected with the
shared folder). Confirm the inputted host name or DNS server address.
"LAN mount error" Failed to connect to the shared folder. Confirm the address, folder name, user
name and password of the destination (to be connected with the share folder).
"LAN create Error" Failed in file creation. Confirm that write permission to the share folder is set
correctly.
"LAN write Error" Failed in writing to the file. Check the free space capacity at the save location.
"LAN stop error" Failed to reset the LAN connection. Confirm that the LAN cable connection and
the LAN setting are in the correct way.
"LAN restruct error" Failed to reset the LAN connection. Confirm that the LAN cable connection and
the LAN setting are in the correct way.
"Failed to get IP address." Failed in IP address auto assignment. Set a fixed IP address, or check if the
DHCP server is running.
"Unknown Error" Displayed in case of a LAN error other than the LAN errors mentioned previ-
ously.
"IP address conflict" Displayed when the IP address is duplicated.
"Previous photographing data
are left. Please press the Clear
button."
Displayed when the output of all output-set data fails.
"Output not set" Displayed when all output settings are OFF.
"Check eyelid" Displayed when the patient's eyelid covers the pupil. Tell the patient to open
their eye as wide as possible.
"Please touch pupil on the
screen"
Displayed when the XY position is not aligned. Touch the pupil and bring the
screen to the pupil center.
"TOO CLOSE" Warns that the measuring head is too close to the patient's eye.
"TOO FAR" Warns that the measuring head is too far from the patient's eye.
"Please check the DATE/TIME" The battery for the buit-in clock become run down.
• Before using, confirm the time and date on the SETUP menu.
• If the message comes up frequently, call your service engineer.
"Chinrest Error" Displayed when the chinrest is not correctly connected or not connected at all.
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