3. Troubleshooting
106 Network Administration Guide — Troubleshooting Hardware Errors
Received Fax documents in shared folder
deleted upon user’s request.
Documents in the “RXFAX” folder have been
deleted by a user.
Failed to delete file. The file cannot be deleted from the shared
folder.
Failed to acquire resource. The file cannot be acquired from the shared
folder.
Document(s) expire(s) in a few days. There are documents to be deleted in a few
days in e-Filing.
Hard Disk space for Electronic Filing nearly
full.
The hard disk has a few disk space available.
Delete unnecessary documents to maintain
the hard disk space.
Power failure occurred during e-Filing restor-
ing.
The document could not be stored in e-Filing
because of the power failure.
SMTP Destination Error has been detected in
the received mail. This mail was deleted.
This equipment cannot received the Email
that does not contain the sender’s Email
address. Ask the sender to send the Email
again with entering the sender’s Email
address.
OffRamp Destination limitation Error has been
detected in the received mail.
This equipment cannot perform the Offramp
transmission to more than 40 destinations.
Ask the sender to send the Offramp document
separately for every 40 destinations.
Fax Board Error has been occurred in the
received mail.
This equipment cannot perform the Offramp
transmission without the optional Fax unit.
POP3 Connection Error has been occurred in
the received mail.
Make sure the POP3 server is properly run-
ning. Make sure correct IP address of the
POP3 server is assigned.
POP3 Connection Timeout Error has been
occurred in the received mail.
Make sure that the network cable is correctly
connected. Make sure the POP3 server is
properly running.
POP3 Login Error has been occurred in the
received mail.
Make sure the correct login name and pass-
word is specified.
File I/O Error has been occurred in this mail.
The mail could not be received until File I/O is
recovered.
Turn OFF then ON the power and confirm if
the equipment can receive the Internet Fax. If
the Internet Fax document cannot be
received, confirm that any files other than
TIFF and text files are attached in the Internet
Fax.
TopAccess Message Corrective Action
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