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© 2012 TOSHIBA TEC CORPORATION All rights reserved e-STUDIO556/656/756/856(Ver03)
ERROR CODE AND TROUBLESHOOTING
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* If the error [E010] caused by a paper jam underneath the drum cleaner often occurs due to an
insufficient paper separation from the photoconductive drum, set a smaller value in the code 08-
2960, and see what happens. At this time, however, pay attention to the transferability at the leading
edge of the paper since this transferability can be slightly narrowed depending on the environments
and conditions under which the equipment is placed or the media type of the paper used.
[E020] Paper stopping at fuser transport sensor
[E030] Power-ON jam
Registration sensor
Registration motor
LGC board
Classification Error item
Paper exit jam The trailing edge of paper does not pass the fuser transport sensor after its
leading edge has reached the fuser transport sensor.
Check item Measures
Fuser transport sensor • Sensor check (Perform the input check: 03-[FAX]OFF/[7]/[C])
• Connector check
• Harness check.
LGC board • Connector check (CN332, CN335)
• Board check.
Fuser • Connector check
• Harness check.
Drive unit, Rollers • Gear check
• Roller check
Reverse motor
• Motor check (Perform the output check:03-126)
• Harness check.
Replace parts Remarks
Fuser transport sensor
Reverse motor
LGC board
Classification Error item
Other paper jam Paper is remaining on the paper transport path of the equipment when the
power is turned ON
Check item Measures
Cover, Transport pass • Open the cover of the unit/area whose picture is flashing on the control
panel and remove if there is any paper on the transport path. (Refer to
the table below.)
Replace parts Remarks
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