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Appendix5- After-sales Service
1. After-sales policy:
For the detailed after-sales policy of the product, see the official website:
https://store-ufactory-cc.myshopify.com/pages/warranty-returns
2. The general process of after-sales service is:
(1) Contact UFACTORY technical support (support@ufactory.cc) to confirm whether
the product needs to repair and which part should be sent back to UFACTORY.
(2) After the bill of lading on UPS, we will send the invoice and label to you by mail.
You need to make an appointment with the local UPS and then send the product to us.
(3) UFACTORY will check the product warranty status according to the after-sales
policy.
(4) Generally, the process takes around 1-2 weeks except for shipment.
Note:
1. Please keep the original packaging materials of the product. When you need to send
the product back to get repaired, please pack the product with the original box to
protect the product during the transportation.
2. If you need to send the control box to get repaired, please export and save the
configuration file of the robotic arm to prevent the original data from being lost or
changed during the repair process(Please refer to the section 1.4.9.2 Advanced Tool-
Configuration File).
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