Troubleshooting
VentecLife.com 148
Device Troubleshooting
Problem Cause Solution
V*Home enclosure is abnormally warm Air and/or fan lter is clogged Clean and replace the air and fan lter. If
the lters appear damaged, replace them
V*Home will not power on The internal and removable batteries are
fully discharged
Plug V*Home into a wall outlet. Ensure
the wall outlet is functional and not
controlled by a switch
V*Home requires service Contact Ventec Life Systems for service
V*Home will not power off Touchscreen is not responsive Press and hold the power button for
more than 10 seconds
Batteries are not charging V*Home is operating at a temperature
outside its environmental specications,
or the batteries are overheated
Verify that V*Home is not close to a
heat source. Move V*Home to a cooler
location if required
Fan lter is clogged, causing VOCSN to
overheat
Clean the fan lter
Device performance changes Electrical interference Move V*Home away from any potential
sources of electromagnetic interference
(EMI) including MRI equipment, medical
imaging systems, security systems,
appliances, wireless communications
equipment (such as cellular phones),
computers, and televisions
V*Home requires a restart Press the On/Off button and power off
V*Home. Press the On/Off button again
to restart V*Home
V*Home requires service Contact Ventec Life Systems for service
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